On 6 September 2016 a new Freephone number – 105 – will launch that you can dial for assistance in the event of a power cut.
This service is available to everybody, regardless of which electricity supplier you use.
It can be used to:
- Contact the company that owns the local power lines, which is usually a different organisation from your electricity supplier.
- Report a power cut.
- Get an update on the outage.
- Report damage to power lines or electrical substations.