The Department for Transport and Claire Perry MP have proposed an overhaul of the rail penalty fare appeals scheme. This includes a public consultation on proposals that aim to make the rail penalty fare system fairer for passengers. The public consultation runs until April 27.
- Removing references to criminal sanctions in letters chasing penalty fare payments.
- Requiring both appeals bodies to suspend the 21 day deadline for payment after an appeal has been lodged.
- Forcing appeals bodies to be separated from parent train operating companies.
- Creating an independent final appeals body.
- Introducing regular “health checks” of the system.
Useful links are:
- Penalty fare appeals consultation: My email to the Department of Transport.
- Could honest passengers unfairly be charged a penalty fare?
- Tips for avoiding & dealing with unfair penalty fares.
- Carry your railcard when using a discounted ticket or pay the cost!
- Do Southern RPOs have a financial incentive for issuing penalty fares?
- Southern seems to expect passengers forced to board without a ticket to hunt the conductor (even though they admit there may not be a conductor on board)!
- Passenger Focus “Ticket to Ride” report.