The BBC is warning that fraudsters are making millions from phone spoofing.
Phone spoofing is where the caller displays a fake number, e.g. the number of your bank, rather than the genuine number they are calling from. This way they convince people that the call is genuine and can persuade them to hand over valuable data, such as banking details or passwords.
Businesses and individuals have been targeted. There has been a sharp rise in this kind of fraud during recent weeks.
Once again this underlines the importance of not giving out personal information on incoming calls. You never know who you are talking to and, sadly, you cannot assume that the caller is who they claim to be. Always call back to the number published on the company’s official website, and do so from a different phone (or at least 10 minutes later) to make sure the caller is not still on the line. If the call does genuinely come from your bank, they will understand why you wish to call them back.